Update on delayed orders

Our quite small staff was so busy with the production of the magazine lately that we couldn't process orders for a while. All orders received since 2008/6/26 were delayed because of this. We apologize for this delay.

We have now started processing those orders. Some should ship at the end of the week and we should be done catching up on this delay in processing by August 22nd.

For new subscribers, your subscription is starting with the next issue to be released, Protoculture Addicts #97, which is currently at the printer and should ship soon.

Again, we are sorry for this delay and any inconveniences it may have caused you.

We strongly recommand to all our customers to carefully read the information on the web page (shipping policy and Order Status entries) before ordering and to contact us directly if they have a problem. If you have questions about the status of your order, please read this blog entry first.

For now, it is useless to email us inquiries about your order (particularly if your order is less than two weeks old! The use of the internet really makes people impatient...). We cannot process orders if we are all busy answering emails about order status! It is even more useless to file a dispute or claim with PayPal before even emailing us to inquire about the status of your order. First, doing so is rather impolite and, since PayPal freeze the payment for three weeks when a dispute is filed, it will only cause further delay for your order.

Thank you for your patience and understanding.

1 comment:

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